Purchase Protection is available on eligible Venmo Debit Card and Venmo business profile transactions, or when you use your Venmo account to make an in-app purchase or scan a QR code at checkout. It’s also available when you tell Venmo you’re paying for a good or service before you send a payment in the app. If something goes wrong, Venmo will investigate eligible purchases, work with the seller to help make it right, or even reimburse you for what you paid plus original shipping costs.

If you receive something that’s different from what you bought, an item was damaged in shipping, parts are missing, or your purchase never arrives, Purchase Protection could apply. You can read more about eligibility in our User Agreement.

Purchase Protection is available for eligible transactions with no fees to the buyer. When you indicate you’re paying for a good or service in the app, or send a payment to a Venmo business profile, a transaction fee of 2.99% of the sale is charged to the seller.

If you’re unable to solve the problem directly with the shop or seller, visit our Help Center or tap Get Help in the Venmo app menu, and Submit a Ticket.

To learn more about Venmo Purchase Protection and how it works, check the Venmo User Agreement or visit our Help Center.