Venmo allows you to make payments using a variety of methods including: Venmo balance, bank account, debit card, and credit card. Because your level of protection against unsatisfactory purchases will vary with each method, you should review this page to understand how you can select a payment method and how protection differs depending on your payment method.
This page does not address unauthorized transactions. For information on your protection against unauthorized transactions, please see the Venmo User Agreement (Protection from Unauthorized Transactions).
PREFERRED PAYMENT METHOD
You can set separate preferred payment methods for paying friends, online purchases from authorized merchants, and Venmo card reloads. You can manage your payment methods, including selecting preferred payment methods, in the Payment Methods section of your Venmo account settings. The transaction type, among other factors, determines when and how we use your preferred payment method, as explained below.
PAYMENT METHOD RIGHTS AND REMEDIES
Venmo Protected Purchase Program:
Venmo’s Protected Purchase Program is only available for purchases made on an authorized merchant’s app or mobile website using Venmo or when using the Venmo card to complete a transaction. For these qualifying purchases, Venmo will cover you for the full amount of the item plus original shipping costs if you do not receive the item or if you receive an item but it is significantly different than the description the seller provided. Protection is not available for payments sent from within the Venmo app or on Venmo.com (including, without limitation, any person-to-person payments sent using Venmo), or any other ineligible purchases.
For full eligibility and claims details for Venmo’s Protected Purchase Program, please review the Venmo User Agreement.
Credit Card Protection:
You may pursue a claim under Venmo’s Protected Purchase Program, or you may contact your credit card company and file a chargeback. You may not pursue both at the same time or seek a double recovery. If you have an open Protected Purchase claim with Venmo, and also file a chargeback with your credit card company, Venmo will close your claim.
If you pursue a Protected Purchase claim with Venmo and if you do not receive a full recovery, you can then file a chargeback.
Credit card companies must abide by these statutory guidelines, including but not limited to the following:
You should contact your credit card issuer to learn more about your rights and remedies.
Debit Card Protection:
Your debit card issuer is not required by law to provide you with protection against items that you do not receive or that are significantly not as described. Many debit card issuers voluntarily provide protection similar to the chargeback rights provided by credit card issuers.
Venmo may process debit card transactions through either (a) an ATM debit network such as STAR or NYCE, or (b) a Visa or MasterCard network. Transactions processed through the Visa / MasterCard network may give you additional protection compared to the ATM debit networks. You should contact your debit card issuer to learn more about your rights and remedies if you pay with your debit card.
Bank Account Protection:
Your bank is not required by law to provide you with protection against items that you pay for with a bank transfer but that you do not receive or that are significantly not as described. You should contact your bank to determine if they voluntarily provide any purchase protection.