Venmo is a service of PayPal, Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc.’s licenses. PayPal, Inc. is licensed in the following jurisdictions:
JURISDICTION
STATUTE
REGULATORY AGENCY
Alaska*
Alaska Department of Commerce, Community, and Economic Development
*Please note that this license does not cover the transmission of virtual currency.
District of Columbia
District of Columbia Department of Consumer and Regulatory Affairs
Indiana*
Indiana Department of Financial Institutions
*PayPal, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
Massachusetts
Commonwealth of Massachusetts, Division of Banks and Loan Agencies
Pennsylvania
Pennsylvania Department of Banking
Puerto Rico
Puerto Rico Bureau of Financial Institutions
U.S. Virgin Islands*
U.S. Virgin Islands Division of Banking and Insurance
*Please note that this license does not cover the transmission of virtual currency.
Vermont
Vermont Department of Banking, Insurance, Securities and Health Care Administration
West Virginia
West Virginia Division of Banking
For Alaska Residents Only:
If your issue is unresolved by Venmo, (855) 812-4430, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
If you have questions regarding formal complaints, please call 907-465-2521
*A special note for Texas residents only:
After first contacting Venmo, if you are a Texas resident and still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov