Venmo uses bank-grade security systems and data encryption to protect you and prevent against any unauthorized transactions or access to your personal or financial information. Furthermore, we guarantee all user funds against any unauthorized transactions.
All user financial information is encrypted, stored and protected on secure servers. Information transferred across our entire platform is sent over a 256-bit Secure Socket Layer (SSL), which is certified by VeriSign. On the web, you ll see https and a green bar visible in all account URLs to signify that the encryption is working and active. We periodically have our systems audited and certified by industry-leading security experts to ensure we are utilizing all industry best-practices and standards.
If you have lost your phone, or feel that someone besides you is using your account, Venmo allows you to disable a device from accessing your Venmo account. By revoking access, your account will be logged off of that device. Access revocation can be found under "Passwords & Authorizations" here.
Venmo's dedicated team of support engineers is committed to providing you with the best payment experience possible. At Venmo, we will respond to any customer service or technical support issues quickly, efficiently, and with care. You may also write to us at Venmo, Attn: Security Department, 159 W. 25th St., New York, NY 10001.