Venmo uses bank grade security systems and data encryption to protect you and guard against any unauthorized transactions and access to your personal or financial information. If you suspect that there has been any unauthorized activity on your account, please contact us immediately at email@example.com—we’re here to help.
All of your financial information is encrypted, stored and protected on secure servers. On the web, [https] and a green bar is your signal that encryption is working and active. Our systems are inspected and certified by industry leading security experts to ensure that we’re meeting or exceeding industry standards and best practices.
If you’ve lost your phone or suspect that it is being used in an unauthorized way, you can prevent it from accessing your Venmo account by visiting the “Passwords & Authorizations” section of your account settings online. Once access is revoked from a device, you’ll be logged out of any active Venmo sessions you have on it.
Venmo is designed for payments between friends and people who trust each other. Avoid payments to people you don't know, especially if it involves a sale for goods and services (like event tickets and Craigslist items). These payments are potentially high risk, and you could lose your money without getting what you paid for. We don’t permit merchants to make sales via Venmo, nor do we offer buyer or seller protection. Business usage of Venmo requires an application and explicit authorization. For more information, please see section C(1)(b) of our User Agreement.
To add an additional layer of security to your Venmo account, learn how you can set up a PIN code in our mobile apps.
We’re here to help. If you have any questions or concerns about security, please contact us at firstname.lastname@example.org.
Venmo's dedicated team of support engineers is committed to providing you with the best experience possible. We do our best to respond to any customer service or technical support issues quickly, efficiently, and with care.
If you are a security researcher and would like to report a vulnerability that you've found, please see our Responsible Disclosure page.